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Success Stories

Our Customers lead the way in leveraging the Zembretta Civic Platform to advance their Digital Transformation journeys!

Testimonials

We are a small Engineering firm providing Building Inspection services locally. We provide inspection services for Residential and Commercial Contractors. We must provide Notification to the local Building Department prior to conducting inspections and then we provide the inspection result within 48 hours. We were previously doing everything by hand. All Inspections were being handwritten into our file and then typed into an email to provide the results to the Building Dept. I was also manually reviewing all reports and creating a spreadsheet to document our growth. My review alone would take me 4 hours each Monday. Salesforce & Zembretta/Summit have provided a solution that has already proven to save us an enormous amount of time. The Inspection Notifications are put into our Salesforce system one time and Zembretta/Summit helped us create automatic reporting that not only saves us time but eliminates the room for error. They also helped to modify the FieldService app to better help our inspectors in the field. Once the Inspectors adds the Approval to the App, the automatic reporting generates a spreadsheet at the end of the day and we simply review and forward to the Building Department. The weekly review that was taking me 4 hours every Monday is now automatically emailed to me 1 time per week and it takes me 0 minutes. Zembretta/Summit was not only very knowledgeable about Salesforce but very good about explaining what they were doing as they were making changes. They have always been prompt and very quick to reply. This is extremely helpful as our office is very fast paced and we do require quick solutions. I cannot say enough great things about Zembretta/Summit & Salesforce. If we could give Zembretta/Summit six stars, we would!

​eAtlantic Engineering

Zembretta/Summit has been a great partner throughout all aspects of the engagement. Westerville is unique in that we have services and associated products most City cannot provide to businesses and residents including Data Center, Broadband, and Cloud Services through WÄ“Connect (Broadband and Data Center Public Utility); renewable energy certificates, and energy efficiency programs through Westerville Electric and the more traditional Economic Development activities. WÄ“Connect, Westerville Electric, and Economic Develop work closely together and needed a better way to improve their processes and the customer experience. The Zembretta Salesforce Economic Development Accelerator provides the collaborative platform we needed to improve coordination and productivity between the teams which has effectively improved the overall customer experience. Especially the customers who benefit from services provided by all three teams. Currently, the Economic Development and WÄ“Connect teams are using the Salesforce Economic Development Accelerator and Zembretta/Summit will be our partner to bring the Electric Division onboard this summer (2021). Calling this a CRM does not do it justice, we prefer to call it our Customer Engagement and Enrichment (CEE) Platform.

​- City of Westerville, Ohio

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